The Siebel database

Whenever a salesperson looks up customer information, a call center agent enters a new trouble ticket, or a customer drops an item into the shopping cart on the Internet, all this information must be stored in a database. Siebel CRM is no exception to that rule. Relational database management systems (RDBMS) do a great job in storing any type of data and Siebel CRM supports a variety of versions and vendors.

The following table lists database system vendors (in alphabetical order), products, and versions supported by Siebel CRM 8.1 (Source: Siebel System Requirements and Supported Platforms, Version 8.1).

In addition to the above list, Siebel Remote, Siebel Tools, and the Application Deployment Manager use an embedded database engine from Sybase (Adaptive Server Anywhere). The version currently supported by Siebel CRM 8.1 is 9.0.1. Supported software vendors, platforms, and product versions are listed in the Siebel System Requirements and Supported Platforms document (SR&SP), which is published along with each release of Siebel CRM. SR&SPs can be downloaded from Oracle's Technology Network website at http://otn.oracle.com in the Documentation section.

What we need to know about the Siebel database is that it is used to store all the customer, administrative, and repository data. No business logic, such as constraints, primary keys, or foreign key references, is implemented at the database level. So, we can imagine the Siebel database simply as a place to store all the relational data we need in order to run the system.